Job Title: Receptionist

Role Overview
We are looking for a calm, professional, and highly organized Receptionist to be the face and voice of our company. You will handle everything from greeting walk-in customers buying parts to routing urgent service calls for system failures. You are the "glue" that connects our customers, our parts department, and our field technicians.

Key Responsibilities
First Point of Contact: Answer multi-line phones and greet walk-in customers with a professional and helpful attitude.
Service Intake: Collect vital information from customers needing system maintenance or emergency repairs (e.g., system type, symptoms, site access info).
Parts Sales Support: Assist walk-in customers with basic parts inquiries and process simple payments/POS transactions.
Scheduling Assistance: Coordinate with the service manager to slot in maintenance visits and update the digital dispatch board.
Administrative Support: Organize physical and digital files for system warranties, permits, and installation records.
Office Inventory Management: Monitor and maintain stock levels of office supplies, stationery, and breakroom essentials; proactively place orders to ensure zero downtime for administrative and field support staff.

Required Skills & Qualifications
The "Grace Under Pressure" Factor: Ability to remain calm and empathetic when speaking with customers experiencing system backups or failures.
Tech Savvy: Comfortable with Microsoft Office (Word/Excel) and quick to learn our dispatch/scheduling software.
Organization: Ability to multitask, handling a ringing phone while a delivery driver is at the door shouldn't rattle you.
Communication: Clear, concise verbal and written communication skills are non-negotiable.

How to Apply:
Please submit your resume and cover letter in PDF format to info@osieagle.ca, knovel17@gmail.com, lonnienorris50@gmail.com. Please include [Job Title] – [Your Name] in the subject line. We thank all applicants for their interest, however, only those selected for an interview will be contacted.