Job Overview
We are seeking a dedicated and detail-oriented Optometric Assistant to join our team. This role is essential in providing exceptional patient care and support within our optometry practice.
Experience working in sales, retail, hospitality, customer service, and an optometric environment, or an eye care setting with optical/sales is an asset.
Shifts
Tuesday 930 am to 2 pm
Friday 930 am to 530 pm
Saturday 930 am to 2 pm
May change a little for training
Responsibilities
Answer phone calls
Greet and check in patients upon arrival, ensuring a welcoming environment.
Assist with scheduling appointments and managing patient records using electronic medical records system.
Respond to website inquiries for scheduling appointments, and other clerical tasks.
Provide support in optical sales by helping patients select eyewear and explaining product features.
Maintain cleanliness and organization of the office, including the optical area.
Submit third party billing and financial records and database as assigned
Educate patients on proper contact lens care and other eye health topics.
Provide assistance to patients with frame selection, lens recommendation and appropriate measurements.
Submit lab orders and accurate patient information as well as supply insurance forms and receipts.
Edge, dispense, adjust, and repair eyewear.
Troubleshoot eyewear related patient concerns to ensure patient satisfaction.
Perform diagnostic testing, and other pre-exam testing as required.
Experience
Previous experience in a medical office or retail sales environment is preferred.
Familiarity with optical terminology and products is a plus.
Experience with electronic medical records, will train
Strong customer service skills with a focus on patient care are essential.
Ability to work effectively in a team-oriented environment while managing multiple tasks efficiently.
EyeSelect Spruce Grove offers a fun and positive work environment.
If interested please forward your resume to: info@eyeselect.ca
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