Our client is looking for a Customer Services/Data Entry Specialist

Strong attention to detail, effective communication skills, and the ability to manage multiple tasks in a fast-paced environment.

Key Responsibilities:
Enter and process customer orders accurately into the system, ensuring all details (rates, lanes, equipment, and special instructions) are correct
Monitor shipments and provide real-time updates to customers and internal teams
Reconcile discrepancies between dispatched loads and billing records
Communicate with customers regarding order status, rate confirmations, and billing inquiries
Ensure compliance with company policies, customer requirements, and industry regulations

Qualifications:
Previous experience in dispatching department, logistics, or transportation operations is a must
Strong data entry and administrative skills with high attention to detail is a must
Experience with TMS (Transportation Management Systems) and billing platforms is an asset
Excellent communication and organizational skills
Ability to prioritize tasks and meet tight deadlines in a high-volume environment
Proficiency in Microsoft Office (Excel, Outlook, Word)
Knowledge of freight rates, lanes, and industry terminology is an asset
Ideally transportation Industry and/or Logistics experience are an asset

Location: Kitchener

Monday - Friday 8am-5pm

Salary - $20-$25/hr depending on experience

This is a permanent position and direct hire.

If interested, please forward your resume to kelly@davidsoncontractservices.com for review.