Order Desk / Secretary – Position Responsibilities & Expectations

5505 Fullum Montreal / 9am-5pm

Billy@mellofoods.com

As part of our organizational restructuring, the Order Desk / Secretary position will focus on improving customer service, order accuracy, communication, and administrative support.

Key Responsibilities:

* Receive and process customer orders by phone, email, and online platforms.
* Enter orders accurately into company systems.
* Confirm orders, pricing, delivery dates, and product availability with customers.
* Coordinate with production, shipping, and sales departments to ensure timely order fulfillment.
* Answer incoming calls and direct inquiries appropriately.
* Maintain customer records and update account information.
* Prepare invoices, purchase orders, and other administrative documents.
* Assist management with filing, reporting, scheduling, and general office duties.
* Follow up on customer requests and resolve order-related issues professionally.
* Support continuous improvement initiatives and maintain confidentiality of company information.

Performance Expectations:

* High level of accuracy in order entry.
* Professional and courteous customer service.
* Strong communication and organizational skills.
* Ability to prioritize multiple tasks in a fast-paced environment.
* Reliable attendance and punctuality.
* Team-oriented approach with a positive attitude.

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Français – Ajustement du poste Commis aux commandes / Secrétaire

Commis aux commandes / Secrétaire – Responsabilités et attentes du poste

Dans le cadre de notre restructuration organisationnelle, le poste de commis aux commandes / secrétaire sera axé sur l’amélioration du service à la clientèle, de l’exactitude des commandes, de la communication et du soutien administratif.

Responsabilités principales :

* Recevoir et traiter les commandes des clients par téléphone, courriel et plateformes en ligne.
* Saisir les commandes avec exactitude dans les systèmes de l’entreprise.
* Confirmer les commandes, les prix, les dates de livraison et la disponibilité des produits auprès des clients.
* Coordonner les activités avec les départements de production, d’expédition et des ventes afin d’assurer le respect des délais.
* Répondre aux appels téléphoniques et diriger les demandes aux personnes concernées.
* Maintenir à jour les dossiers et les informations des clients.
* Préparer les factures, bons de commande et autres documents administratifs.
* Assister la direction dans le classement, les rapports, la planification et les tâches administratives générales.
* Effectuer les suivis auprès des clients et résoudre les problèmes liés aux commandes de façon professionnelle.
* Participer aux initiatives d’amélioration continue et respecter la confidentialité des informations de l’entreprise.

Attentes de rendement :

* Grande précision dans la saisie des commandes.
* Service à la clientèle professionnel et courtois.
* Excellentes aptitudes en communication et en organisation.
* Capacité à gérer plusieurs priorités dans un environnement dynamique.
* Assiduité et ponctualité exemplaires.
* Esprit d’équipe et attitude positive.


ABOUT MELLO FOODS
About Mello Foods

Mello Foods was founded in 1960 and has been a family run company since 1981. Since its founding, Mello Foods has always used the best quality ingredients in order to produce an array of fine smoked meats and delicatessen products for our clients and consumers from all over the world.

mellofoods

Mission Statement:

Quality, Consistency, Cooperation and Service are the cornerstones of Mello Foods’ corporate philosophy.

Customization:

Through cooperation, Mello Foods’ customer service team can help you customize or adapt to your clients’ particular food service needs. We can tailor any of our products to meet your requirements. Additionally, if we don’t currently have a product that you need, we can make it for you.

Facility:

All of our products are made from our state-of-the-art HACCP certified facility in Montreal, Canada, ensuring quality control and consistency throughout the process. The facility is also certified by the Canadian Food Inspection Agency (CFIA).

Food Safety and Quality:

All of our products go through rigorous testing and quality screening in order to ensure that only the finest quality products are sent to our partners and customers.