Job Overview

We are seeking a skilled Mobile Phone Technician to join our dynamic team. The ideal candidate will have a strong background in repairing and troubleshooting mobile devices, including smartphones and tablets. This role requires proficiency in various operating systems such as iOS and Android, as well as experience with both Windows and MacOS environments. The Mobile Phone Technician will be responsible for providing exceptional customer service while diagnosing and resolving technical issues.

Responsibilities

Diagnose and repair mobile devices, including smartphones and tablets, ensuring high-quality service.
Utilize hand tools and specialized equipment to perform repairs on hardware components.
Conduct software troubleshooting to resolve issues related to operating systems, applications, and connectivity.
Analyze customer concerns and provide effective solutions in a timely manner.
Maintain up-to-date knowledge of the latest mobile technologies and industry trends.
Assist customers with retail sales of mobile accessories and devices, providing product recommendations based on their needs.
Document repairs and maintain accurate records of services provided.

Qualifications

Proven experience in mobile device repair or a related field is preferred.
Proficiency with hand tools used in electronic repairs.
Familiarity with Windows, MacOS, iOS, and Android operating systems.
Strong software troubleshooting skills for diagnosing technical issues.
Excellent analytical skills to assess problems effectively.
Previous retail sales experience is a plus, enhancing customer interaction capabilities.
Ability to work independently as well as part of a team in a fast-paced environment.
Strong communication skills with a focus on customer satisfaction.
If you are passionate about technology and enjoy working with mobile devices, we encourage you to apply for this exciting opportunity to grow your career as a Mobile Phone Technician.
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