We are seeking a highly organized and experienced Dispatcher to join our growing logistics team. The ideal candidate will have a strong background in dispatching reefer vans and flatbeds, with proven experience managing cross-border shipments between Canada and the U.S. A thorough understanding of customs documentation and procedures is essential.
Key Responsibilities:
Schedule and dispatch reefer and flatbed trucks for both domestic and cross-border routes
Coordinate with drivers, customers, and customs brokers to ensure timely and compliant shipments
Prepare and review customs documentation, including ACE/ACI eManifests, BOLs, and invoices
Monitor load status and provide real-time updates to customers and internal teams
Optimize route planning to maximize efficiency, reduce costs, and ensure on-time delivery
Troubleshoot issues related to delays, breakdowns, or border crossings
Maintain accurate records of all dispatched loads, fuel usage, and driver hours
Ensure compliance with all DOT, FMCSA, and CBSA/CBP regulations
Collaborate with the safety and compliance teams to ensure driver and fleet readiness
Requirements:
Minimum 3 years of dispatch experience in a transportation environment handling reefers and flatbeds
Strong knowledge of cross-border operations and customs procedures (Canada–U.S.)
Experience with TMS software and electronic logging devices (ELDs)
Familiarity with ACE/ACI manifest systems and related customs portals
Excellent communication, problem-solving, and multitasking skills
Ability to work in a fast-paced environment and handle high-pressure situations
Flexibility to work occasional evenings or weekends as required
Bilingual (English/French or English/Spanish) is an asset
Preferred Qualifications:
Previous experience with customs brokerage or freight forwarding
Knowledge of freight rating and load planning
Strong computer literacy (Excel, Outlook, TMS systems)

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