‘Chick-fil-A Eaton Centre' (220 Yonge St, Toronto, ON M5B 2H1) seeks Hospitality Trainer (NOC 62020) to perform the following duties:

● Train Team Members on pathway and CFA approved procedures;
● Implement systems and procedures in the Front of House; cash management, scheduling, breaks, etc.;
● Trainers are responsible for supervising and evaluating new hires and re-training team members with proper procedures. Example: Front of House Team Member skills supervised, taught, and evaluated: Making Drinks, Order Taking, Bagging food, Customer Service, Conflict resolution, Hospitality;
● Ensure all procedures are being followed at all times by conducting audits; food safety audits, team member safety audits, JHSC meeting discussions;
● Re-train Team Members that require additional support in learning various tasks;
● Perform preliminary Supervisor responsibilities; counting tills, scheduling breaks etc.;
● Uphold Restaurant and CFA values to care for other Team Members and guests to cultivate a caring culture for all;
● Serve food and beverage in dining rooms;
● Serve guests with food and beverage as required by the business;
● Understand and employ food safety and quality standards;
● Have a service attitude to help the team and guests in genuine hospitality;
● Use CORE 4 Principle when serving guests;
● Use your personality to go above and beyond and providing genuine Hospitality;
● Follow all policies and procedures in regards to Customer Service and Hospitality;
● Take order, complete transactions, bag food, and serve with accuracy;
● Be willing to prepare food and serve with integrity;
● Maintain a clean and safe work environment;
● Be able to lift boxes up to 50 lbs regularly;
● Commit to upholding Chick-fil-A Brand and follow the employee playbook;
● Other duties as assigned by Restaurant Leadership and Management;
● Perform additional job duties assigned by management to support business demands, including but not limited to wiping down tables, cleaning the dining room, greeting guests, line hosting;
● Be proactive in your shift by setting up the team for success (i.e. stocking, cleaning, etc.)
Required Qualifications:
• Completion of a college certificate or diploma program in food service administration, hotel and restaurant management or related discipline (business, finance, etc.);
• Minimum six (6) months of work experience in supervisory role in a food preparation establishment;
• Strong leadership skills and supervisory abilities;
• Demonstrate strong character and integrity beyond just the functional skill of a team member;
• Must have a growth mindset, enthusiasm, a positive attitude, & proactivity;
• Ability to work in a fast-paced environment;
• Strong people skills with a desire to serve team members;
• Strong commitment to superior customer service;
• Ability to manage team member behavioural and performance issues;
• Ability to work in a team environment with shared ownership and responsibility;
• Must be mature, patient, professional, and have a growth mindset at all times.
Permanent, Full time (35 hrs/wk) @ $20/hr - $23/hr. Schedule includes Monday to Saturday, as. well as some holidays. Benefits include dental insurance, medical insurance, disability insurance.

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups: Indigenous people, Newcomers to Canada, Visible minorities, Youth.
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