Lead with Heart – Join Us as a Guest Experience Department Manager
Location: Second Street McDonald's, Cornwall
Job Type: Full-Time

Join Our McFamily!
At Second Street McDonald's, we're more than just a restaurant — we're a team focused on delivering exceptional guest experiences every single day. We're looking for a Guest Experience Department Manager who is calm under pressure, naturally friendly, and genuinely cares about making people feel welcome.

What You'll Do:
As our Guest Experience Department Manager, you will:

Lead with a Guest-First Mindset: Ensure every guest leaves with a smile by creating a warm, welcoming, and engaging restaurant environment.

Excel at Guest Recovery: Take charge of guest concerns with urgency, empathy, and professionalism—always turning a negative into a positive.

Be Available and Ready: This is a full-time salaried position requiring full availability, including weekends and holidays. You'll be an essential leader ready to step in at any moment.

Support Store Excellence: Make decisions that reflect both the guest's satisfaction and the store's operational success.

Inspire and Coach the Crew: Guide team members in delivering consistent, high-quality service with genuine care and energy.



What We're Looking For:
Proven experience in customer service, hospitality, or restaurant management

Strong leadership and communication skills

Excellent judgment in high-pressure situations

Unmatched dedication to guest recovery and service excellence

A proactive, solutions-oriented mindset that puts guests and store success first

Full schedule flexibility and a deep sense of responsibility



What We Offer:
Competitive salary based on experience

Performance-based incentives

Paid training and career development opportunities

A supportive team environment with growth potential

Recognition for your hard work and impact on the guest experience



If you're someone who leads with kindness and takes pride in creating positive guest experiences, we'd love to meet you!

Apply today to start your leadership journey at Second Street McDonald's.

To apply, please send a copy of your resume and cover letter to Ally via email (ally.morris@post.mcdonalds.ca).
When you call please mention you found this ad listing on OKz.ca