DEPARTMENT: SEED & GIFT STORE
POSITION: Mail Order/ eCommerce Administrator

We are looking for a creative and motivated individual to maintain, improve and grow our mail order and online services.

The successful candidate will be required to:
• Be responsible for building positive interactions and relationships with visitors, receive and respond to all incoming orders, phone, email and letter enquires
• Process all mail order purchases for guaranteed safe delivery, including picking and packing
• Research and determine shipping procedures and charges for all Gift Store and artisan products
• Liaise with Canada Post regarding rate and or regulation changes
• Track and resolve lost and / or damaged items
• Organize and maintain current documentation, including manuals, forms, information for customs, duty, regulations and exports
• Manage the eCommerce/POS integration, including sales, products and images
• Have an eye for design and presentation to assist with staging product for photography and uploading photos for the online store and company newsletter
• Liaise with Seed and Gift Store director and Public Relations to coordinate company seasonal newsletter including photos and written content
• Liaise with Info Tech, Arts, and Public Relations departments in regards to Gift Store website content
• Organize and maintain shipping area in warehouse
• Manage all non-retail supplies for Gift Store and mail order
• Balance and approve Canada Post and Shopify manifest invoices
• Develop and maintain all shipping training material and train sales floor staff for in-store shipping
• Consistently look to improve systems, procedures for present and the future
• Provide assistance when needed on sales floor and warehouse along with other duties as required by the needs of the business
• Take ownership of daily business and administrative duties
• Assist visitors with product selection, order placement, returns, shipping and problem resolutions

Successful candidates will possess the following qualifications and demonstrated attributes:

• Communicate with consistent, positive and enthusiastic attitude
• Proficient in MS Word, Excel, Outlook and image editing
• Experience in managing Shopify or other eCommerce platforms and digital product inventory
• The ability and desire to offer service beyond visitor expectations
• Excellent written and verbal communication skills
• The ability to remain calm and professional in a fast paced, frequently changing environment
• Initiative to take on new challenges and learn new skills
• Exhibit self-confidence, integrity and professionalism
• Ability to build working relationships, visitor service relationships, and work as part of a team.
• Experience working in an open office environment, and knowledge of retail business, and e-commerce best practices
• Self-motivated, takes initiative and able to work without direct supervision
• Pleasant and professional telephone manner


The successful candidate can look forward to:
A full-time, 40 hours per week, year-round position, commencing at a mutual agreeable date. The position works primarily Monday-Friday. Some evenings and weekend work may be required to react to the needs of the business. Starting from $26.16 per hour. Remuneration will commensurate with the level of responsibility and qualifications of the successful candidate.

The position offers a benefits package, a RRSP matching program, 3 weeks' vacation (plus an additional 2 weeks paid staff holiday during The Gardens closure each year), following a six-month probationary period.

If you are interested in joining the Seed and Gift Store team, please submit your resume and cover letter by Sunday, June 8, 2025, to: The Human Resources Department, The Butchart Gardens Ltd. 800 Benvenuto Avenue, Brentwood Bay BC, V8M 1J8 or email hr@butchartgardens.com or Fax: 250-544-4455

We sincerely thank all those who apply, however only those shortlisted will be contacted.
When you call please mention you found this ad listing on OKz.ca