Furniture Bank Administrator
Furniture Bank
Program: Furniture Bank
Report to: Finance Coordinator
Work Hours: 10 hours per week
Rate of Pay: $20.00 per hour
Role Type: Newly created position
Contract End Date: December 31, 2025

About Gateway Residential & Support Services
At Gateway we believe in a community where all are offered respect, dignity, and hope for recovery. We believe in enabling people with mental illness to achieve the highest quality of life possible. The philosophy of Gateway Residential and Community Support Services of Niagara Inc. is rooted in a desire to serve others. We support and encourage the individual's right to independence, personal decision-making, and involvement in all aspects of planning, implementation, governance, and evaluation.

Job Summary
The Furniture Bank Administrator will be responsible for supporting the operations of Gateway Furniture Bank. This role includes a variety of administrative, customer service, and physical tasks, ensuring the smooth operation of furniture requests, donations, and deliveries. The administrator will work closely with the Finance Coordinator to maintain accurate records, manage inventory, and ensure efficient delivery and pickup of furniture.

Responsibilities
Intake
• Processing and completing furniture requests
• Managing furniture donations and coordinating monthly delivery runs
• Overseeing donation pick-ups
• Ensuring accurate tracking of inventory and furniture distribution
Customer Service
• Answering phone calls, emails, and all other requests/inquiries for Gateway Furniture Bank (donations, furniture requests, etc.)
• Marketing extra furniture items to the community when necessary
• Providing excellent customer service while coordinating with donors and recipients
Administrative
• Managing the Furniture Tracker system and maintain accurate records using spreadsheets and other tracking tools
• Keeping inventory up to date and ensure accurate data entry for all furniture transactions
• Issuing donation receipts when required
Loading/Unloading and Driving
• Assisting with lifting furniture into and out of the company van or U-Haul
• Coordinating rentals for U-Haul vehicles
• Driving company van for furniture donation pickups and deliveries when required



Requirements
• High school diploma
• Reliable transportation
• Valid G driver's license with $2 million liability insurance
• Must be at least 21 years of age to be eligible to drive the company vehicle
• Availability to work: days, evening, and weekends
• Ability to handle multiple tasks at once
• Ability to work under minimal supervision when required
• Excellent communication skills (written and verbal – emails and phone calls)
• Ability to lift heavy items (up to 50-80 lbs.)
• Good organizational, problem solving, time management and prioritizing skills
• Proficient with Microsoft Suite (Outlook, Office/Word/Excel, PowerPoint, Teams, SharePoint)
• Strong morals and ethics, along with a commitment to staff and client privacy
• Physically able to perform all assigned tasks
• Ability to work under minimal supervision

Work Conditions
• Manual dexterity is required to use desktop computers and peripherals
• Physical activities include walking, lifting, standing, and sitting

To apply:

If you are interested in applying, please forward your resume to hr@gatewayofniagara.ca


Additional Information

Accommodation will be provided in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Gateway is committed to supporting a culture of diversity and inclusiveness across the organization. We believe in equal opportunity, and it is our priority to ensure a barrier-free recruitment and selection process. If you are contacted for an interview, please notify Human Resources of any accommodation needs you may have during the selection process. Information received regarding the accommodation needs of applicants will be addressed confidentially. We thank all respondents for their applications but only those selected for an interview will be contacted.
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