Medical Office Assistant – Job Description

Job Summary

Novel Health is a new and innovative family practice clinic located in the community of Riverside South, Ottawa. We serve a diverse population in the Ottawa south region and leverage technology and electronic records to provide timely and comprehensive care.
We are looking for a dynamic and enthusiastic Medical Office Assistant (MOA) to join our growing team.

The MOA will work alongside a team of Medical Office Assistants, Nurses (RPN, NP), family physicians and specialists.

Availability to work evenings (until 8pm) and limited availability on weekends is a must.

Qualification and Skills

Minimum of two years' experience working in the medical office settings is preferred
Computer and EMR literacy - proficiency in utilizing different software's such as: Telus PS Suite, Pomelo Online portal, Ocean Cognisant MD Software
Knowledge of medical billing (MOH, third party, out of province)
Knowledge of medical office standards and workflows
Ability to work in a fast paced environment and multi-task
Self directed and independent, able to work with minimal oversight
Excellent communication skills (verbal and written)
Empathic and passionate about supporting and providing care to patients
Education in medical administration is an asset
Knowledge in social media, health newsletters and communication are an asset

Duties and Responsibilities

Receiving incoming calls, answering routine inquiries and triaging ailments for urgency
Responding to patient inquiries via phone call or online portal system
Receiving & organizing medical documents to appropriate charts
Managing clinic intake and regularly interacting with patients
Managing appointment bookings and scheduling changes
Rooming patients and taking vitals
Disinfecting exam rooms and clinic common areas
Invoicing and billing reconciliation
Assisting in development of office workflow and work standards
Participating in regularly scheduled team meetings and team building activities
Collaborating with colleagues and physicians to ensure continuity of care for patients

Contact: info@novelhealth.care
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