About Us: Wi West Wireless is a reputable cell phone repair shop specialising in fixing a wide range of mobile devices. Our team is dedicated to providing excellent customer service and high-quality repairs. We are currently seeking a part-time Customer Service Representative to join our team.
Responsibilities:
Device Check-In and Check-Out:
Greet customers as they arrive at the shop.
Inspect and document the condition of customer devices (phones, tablets, etc.) upon check-in.
Provide accurate repair estimates and timeframes.
Ensure proper handling and storage of devices while in our care.
Assist customers with retrieving their repaired devices.
Sales and Cash Handling:
Process sales transactions for accessories, parts, and services.
Handle cash, credit card payments, and issue receipts.
Promote additional services and products to customers.
Maintain a clean and organised cash register area.
Phone and In-Person Customer Support:
Answer phone calls promptly and professionally.
Address customer inquiries, provide information, and schedule appointments.
Assist walk-in customers with questions, concerns, and service requests.
Maintain a friendly and helpful demeanour at all times.
Simple Phone Repairs (if qualified):
Perform basic repairs such as screen replacements, battery replacements, and charging port repairs.
Follow repair guidelines and safety protocols.
Escalate complex repairs to our technicians.
Qualifications:
Excellent communication skills (verbal and written).
Strong customer service orientation.
Basic knowledge of cell phone models and common issues.
Ability to multitask and handle busy periods.
Cash handling experience preferred.
Technical repair skills (e.g., screen replacement) are a plus.
Schedule:
This is a part-time position with flexible hours.
Saturday availability is required.
How to Apply: Interested candidates should submit their resume to info@wiwest.com. Please include “Customer Service Representative Application” in the subject line.
We look forward to welcoming a new team member who shares our passion for customer satisfaction and mobile device repair!
Wi West Wireless 403-394-1900 info@wiwest.com www.wiwest.com
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