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MEADIAsolutions is looking for a new Full-Time retail sales associate to work at our store in Whitehorse. We are an Apple Premium Service Provider with an aim to provide superior customer service. This job involves product demonstration, customer training, sales, and keeping up with the latest products and accessories to ensure we find the best solutions for our customers. Compensation will depend on your experience. This role is ideally suited to individuals who are outgoing, enthusiastic, tech-savvy and possess a passion for providing great customer service.

This position is responsible for selling products and services, creating service request orders and completing basic diagnostics, building and maintaining successful relationships with customers, and performing store operations. Training will be provided but a keen interest and/or experience with Apple technologies is an advantage.

Responsibilities and Duties

Greets all customers, identifies their needs and helps them select appropriate products and services, making additional suggestions as appropriate

Enjoys demonstrating products, their features and benefits

Provides support and troubleshooting for customers as required

Handles customer service complaints as required, and informs Store Manager of any customer service issues

Keeps informed about merchandise carried, new products, manufacturers, costs and prices

Enters transactions using POS and credit card terminals

Ensures inventory is invoiced completely and accurately

Follows up on customer back orders and shipments

Maintains merchandise displays and preserves the presentable condition of assigned areas

Assists with pick-ups, deliveries, and errands as required

Qualifications and Skills

Excellent English (written and oral proficiency)

Computer knowledge: Mac OS, iOS devices, email, and Internet

Apple computer and accessory product knowledge an asset

Confident in making decisions and able to demonstrate strong problem-solving skills

Excellent customer service skills

Time management skills, able to prioritize, capable of working under pressure

Able to work independently as well as part of a team.

High school completion required

College diploma, technical program, or undergraduate degree an asset

1 to less than 7 months sales and customer service experience required

Please e-mail your resume and cover letter to jobs@meadia.net

Additional Application Instructions
Please e-mail your resume and cover letter to jobs@meadia.net
$21 Hourly / Full-Time
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