Located just outside of Stony Plain

Do you love helping people? Do you find it fulfilling when you are able to solve a problem for someone? If so, we'd like to hear from you.
Agra GPS is a fast-paced, high-growth organization providing leading products for the Agriculture industry. We are expanding our team and are looking to add a positive, upbeat team member who cares deeply about delivering amazing customer service.
The successful applicant will be responsible for providing outstanding customer service that includes software and technical support for our users and resellers. Essentially, you will be the first point of contact when a user needs technical assistance.

What you bring to the table:
A minimum of 2 years experience delivering exceptional customer service
Enjoy working with people, helping to solve their problems
Possess excellent listening skills
Work well independently as well as being a great team player
Exhibit great leadership qualities
Display a positive and friendly demeanor when dealing with customers over the phone
Possess strong computing skills
Handle complex inquiries independently
Thrive in a busy environment
Demonstrate advanced customer service skills
View inquiries as opportunities to exceed customer expectations
Consistently maintain a positive attitude
Have strong English written and oral communication skills
Proficiency in Microsoft Word and Excel
Here's what you'll be doing:
Providing outstanding technical support for customers
Responding to telephone and email inquiries from individuals using our product
Creating cases for new features and solutions for our development team to implement
Making suggestions for ways of improving workflows and processes

Salary ranges are based on experience, reflecting the unique skillset each individual brings to the role.
When you call please mention you found this ad listing on OKz.ca