• Act as the main point of contact for clients, answering questions, giving details about services, and extending support during the relocation process.
• Ensure clarity, professionalism, and response while communicating over the phone, email, or in person.
• Help clients make moving service reservations by figuring out what services they need, giving estimates, and setting up appointments.
• Plan the logistics of the schedule, including confirming the date of the move, making travel arrangements, and liaising with the moving crews.
• Respond to complaints, concerns, or issues from customers in a timely and efficient manner, trying to satisfy them.
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