Who are we looking for?
-----------------------------

A dedicated individual looking for long-term employment and who is committed to working reliably 40 hours/week
An individual with a passion for customer service, and knowledge of automotive aftermarket parts, cataloguing systems and/or sales/repair/service experience.

A team player with a strong work ethic, positive attitude and customer-focused mindset, looking for long-term employment with potential growth opportunities

Position Summary
---------------------
The primary objective of this role is to provide excellent customer service to our valued customers by processing orders using your automotive knowledge, company database and parts catalogue.

Who are we?
----------------

We are a family-owned business that values workplace culture and safety and provides opportunities to grow alongside accomplished industry leaders.

We believe in cultivating a workplace culture that inspires diversity and inclusion.
We accomplish this by fostering a supportive and safe space, celebrating employee differences, and being open, transparent and accountable as a group.
If you are a dedicated individual searching for a rewarding, long-term employment opportunity, this job could be the perfect fit!

Key Responsibilities
-------------------------

Provide quality customer service and assist customer inquiries both in-person and over the phone using automotive knowledge, company database and parts catalogue

Answer inbound calls and ensure all calls are answered in a professional manner and make follow-up calls to customers as necessary

Assist with managing employee performance, behaviour and productivity (e.g., provide support and guidance, motivate employees, address areas of improvement and performance/behaviour concerns)

Assist with training and developing employees to a high standard (e.g., training them on job-specific tasks and health and safety)

Complete necessary paperwork (e.g. warranty forms) in an accurate manner

Maintain overall store appearance by cleaning and organizing on a regular basis

Pick, receive, ship, stock, organize and deliver auto parts orders when necessary

Other reasonable duties as assigned by the management team


Key Requirements and Experience
------------------------------------------

Automotive aftermarket parts experience (customer service, sales, repair) required
Customer service experience required
Basic computer skills
Basic mathematical skills
Everything above is not required it's good to have.

Desirable Skills and Abilities
----------------------------------

Experience with order picking/shipping
Strong communication skills (verbal and written)
Positive attitude and a flexible mindset
Attention to detail and excellent organization skills
High level of professionalism
Ability to multi-task
Accountability and dependability
Excellent ability to work independently and as a team
Time management skills and prioritization skills
Ability to thrive in a fast-paced environment and take initiatives as necessary (challenge-seeking attitude)
Ability and willingness to improve, learn and adapt in accordance with new procedures, change and technology
Ability to understand, respond to and work with a diverse population


Why work with us?
-----------------------
A supportive culture with opportunity for a long-term career.

Strong focus on the health and safety of employees.

Competitive wage based on experience.

Employee pricing on products, social club perks and employee appreciation events.

Co-operative team environment with the unified goal of providing customers with the best experience.
When you call please mention you found this ad listing on OKz.ca