Who You'll Be Joining:
Our Technical Support team has a focus on providing the best customer experience by building trust and troubleshooting ecobee products. They use their problem-solving skills to help our Smart Owners optimize and restore comfort in their homes and are advocating for energy conservation to help build a sustainable future. They are a smart, curious, and empathetic team who strive to stand out from the crowd and consistently receive great reviews from our customers as a result. We are proud of our support team, and the reputation we have as a leading company in smart home technology is in large part attributed to their dedication to our customers.

The shift details for the available position are listed below. This includes weekends and holidays as we are a 7 day/week operation. You'll need to be flexible with your availability and your schedule will be based on business needs.
• Full time positions
• Individuals are assigned 5 shifts per week, with 2 consecutive days off
• We operate Mondays-Fridays between 8:00am-12:00am ET, and Saturdays-Sundays between 9:00am-9:00pm ET

We are currently looking to hire people who live in the province of Ontario or Alberta. If you are a resident of Alberta, please apply to the corresponding job post.

How you'll make an impact:
As a Technical Support Specialist, you'll be the first line of support at ecobee. You will work with our Smart Owner to diagnose and solve technical and non-technical issues through phone, email, and chat. We have a variety of smart home products and services and requests may be fairly technical at times. As an example, one day you maybe be assisting a Smart Owner with installing an ecobee device, and another day might be assisting a Smart Owner with software and energy inquires. As an advocate for energy conservation, you will also provide guidance, knowledge, and helping our Smart Owners setting up their devices to provide comfort and energy savings.
You will be provided with all the knowledge and tools required to be able to provide a memorable experience to our Smart Owners, during your first 8 weeks of paid Training involves remote in-class and on-the-phone training to ensure you know the theory and can apply it practically!

What You'll Bring to the Table:
• Strong customer service experience is a must – whether your experience is in food service, hospitality, or retail, we are looking for individuals who can solve problems with our Smart Device Owners on the spot via phone, emails, or chat!
• Superior verbal and written communication skills with the ability to communicate across various platforms; having a friendly and accessible communication style is what we're all about!
• Proven ability to multi-task and effectively use various tools and systems to resolve customer inquiries.
• Ability to search for and find answers, independently, using available knowledge and resources.
• The aptitude and eagerness to learn and adapt to new technology, with a conceptual understanding of smarthome devices, home automation and virtual voice assistants.
• You're able to efficiently listen to and document all Smart Owner interactions on the spot.
• You have a passion for customer support, love learning, and appreciate a good challenge!

Interview Process:
• A call with a member in Talent Acquisition , around 30 minutes in length.
• The last step of the process is a 1-hour virtual, final interview.
• You will be asked to prepare and then present a 10-minute live demonstration on a topic of your choosing during the interview.
• This will be followed by a Q&A where the interviewer will ask more questions about your skillset and professional experience.
• Just so you know: The hired candidate will be required to complete a background check.

With ecobee, you'll have the opportunity to:
• Be part of something big: Get to work in a fresh, dynamic, and ever-growing industry.
• Make a difference for the environment: Make a sustainable impact while on your daily job, and after it through programs like ecobee acts.
• Expand your career: Learn with our in-house learning enablement team, and enjoy our generous professional learning budget.
• Put people first: Benefit from competitive salaries, health benefits, and a progressive Parental Top-Up Program (75% top-up or five bonus days off).
• Play a part on an exceptional culture: Enjoy a fun and casual workplace with an open concept office, located at Queens Quay W & York St. ecobee Leeds is based at our riverside office on the Calls.
• Celebrate diversity: Be part of a truly welcoming workplace. We offer a mentorship program and bias training.

Please Send resume on patelpulkit8889@gmail.com
When you call please mention you found this ad listing on OKz.ca